Contact Support¶
Document Version: 1.0 | Last Updated: March 2026
The Contact Support page lets you submit support requests directly from the web interface. Each request is tracked with a ticket number so you can follow up.
Submitting a Request¶
Navigate to Contact Support from the menu. Fill in the following fields:
Category¶
Choose the category that best describes your request:
| Category | Use When |
|---|---|
| Bug Report | Something is not working correctly |
| Feature Request | You have an idea for a new feature or improvement |
| Account Issue | Problems with login or account settings |
| Observation Issue | Questions about scheduling or observations |
| General Question | Other questions or inquiries |
| Other | Anything that doesn't fit the above categories |
Subject¶
A brief summary of your request (5-200 characters).
Description¶
A detailed explanation of your issue or request (20-5,000 characters). Include:
- Any error messages you're seeing
- Steps to reproduce the problem
- Context that would help the support team understand your situation
Contact Email¶
Your email address is filled in automatically from your account. The support team will respond to this address.
After Submission¶
When your request is submitted:
- You receive a ticket number displayed on a confirmation page
- The support team is notified by email
- You'll receive a response to your email address, typically within 24-48 hours
You can submit another request immediately using the Submit Another Request button on the confirmation page.
Viewing Your Requests¶
Your previous support requests are visible in your request history with their current status:
| Status | Meaning |
|---|---|
| Pending | Request received, awaiting review |
| In Progress | Support team is working on it |
| Resolved | Issue has been addressed |
| Closed | Request has been closed |